7/14/2023 0 Comments Hikvision ip camera cloud![]() If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.īefore proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.Īfter upgrading to v4.X, the recorder database will need to be converted and optimized. ![]() Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.Īs more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. Make sure the h.264 codec is selected, h.265 isn't currently widely supported.View the most updated version of this document here: I'm getting a black screen for live view. We try to write to the Expert mode, but if that's missing then you get this failure message.Ĥ. Take a look at the "Event" menu in the Hikvision camera interface. This means that it's getting stuck writing the motion detection settings. The "operator" level typically doesn't have access.Īnswer #2: This is a misleading error on the last step of adding the camera. Make sure to use an "admin" user when you add a camera. You can turn that back on at: Network -> Advanced Settings -> Integration ProtocolĪnswer #1: This is a misleading error. Camera page.Īnswer: New firmware versions turn off the Hikvision CGI. I'm getting "No preview" or any image on my mobile device. Newer cameras/firmware have an additional option for motion detection, make sure the following is enabled:Īdditionally make sure to check out this guide.Ģ. Step 4: Edit any settings in the settings tab and click Finish to complete the process. Make sure to use an "admin" user as operator levels typically do not have have access. ![]() This means the RTSP & HTTP ports need to be forwarded on your router. Step 3: Enter the camera's username/password, External IP address, RTSP port, and HTTP port. Step 2: Select Hikvision from the provided dropdown list and click Next to continue. Step 1: Access your Camcloud account and click Add a Camera. Edit any settings in the settings tab and click Finish to complete the process.īefore starting this process please make sure the device you are using has been properly port forwarded on your network. Note: You can find the serial number by accessing System -> System Settings, the MAC address can be found in the Network -> Basic Settings menu. Step 4: Select Hikvision, enter the camera's information such as the username/password, serial number, and MAC address and in the Network tab, ensure the Open SDK toggle switch is enabled. Step 3: Click on Camcloud App for Hikvision and select Go to , click OK to proceed. It will ask for permissions, do not select any permissions, click on to run the file. Step 2: Click the toggle switch in the Operation field in the Applications list to run the app file. app file and click Import to install the app file to the system. Step 1: Access your Hikvision camera in a web browser and click on Open Platform. ![]() Please note, you must be running the Hikvision OpenSDK firmware: v5.5.150_OP_210201 This method is only applicable to Hikvision's Acusense line of cameras as it is the only type that are supported. For more information on how to setup a Hikvision camera in the Amcrest Cloud please refer to the information provided below. These methods include the plug and play method, which is completely automated and highly recommended if you have a supported camera or using port forwarding auto setup, which uses port forwarding to add your camera to the cloud. The Amcrest Cloud offers several ways to add your third party camera, such as a Hikvision camera to your cloud account.
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